Trip Requests

All trip requests must be made ahead of time.

Trip requests may be placed up to 14 days in advance but no later than the day prior to the day on which you want to travel.  Same-day travel requests are not permitted.

Call (631) 427-8287, Monday through Saturday, from 8:30 am to 4:30 pm  Sunday and holiday voice-mail requests may be placed during these same hours for next day travel only. Hearing impaired customers may place their trip requests using the NY Relay Center: 1-800-662-1220.

When you call to request a ride, please be ready to tell the operator:

• Your name
• The date(s) on which you would like to travel
• If your initial pickup will be from your home or another location
• The address where you want to be dropped off (for example, your doctor’s office)
• The latest time you want to arrive at the dropoff address (for example, arrive no later than 10:30 for your 10:45 doctor’s appointment)
• The earliest time you want to be picked up for your return trip, if any (for example, return no earlier than 12:15 for your class ending at 12:00).
• If you will be accompanied by a personal care attendant or traveling companions